Application Engineer Technical Support
Embitel (company site, opens in a new tab)PuneOn-siteDirect career pageEst. 6–12 LPA
Posted 23h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide Tier 2 and Tier 3 technical support and application engineering support to domestic and global users, including code understanding and debugging.
- Perform root cause analysis, maintain ticket tracking, and meet SLA targets for issue resolution.
- Analyze communication traces and logs involving protocols such as CAN, J1939, UDS, and XCP; support mobile applications on Android and iOS platforms.
Minimum Requirements
- Experience with application engineering or technical support, including Tier 2 and Tier 3 issue resolution.
- Technical knowledge of communication protocols CAN, J1939, UDS, XCP.
- Basic programming skills in Android, Java, scripting languages, or PL/SQL preferred but not mandatory.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experience working in geographically distributed, culturally diverse teams with collaborative skills.
- Familiarity with automotive domain and supporting software across different OS (Windows, Android, iOS) is advantageous.
- Strong troubleshooting, analysis skills, and ability to represent data in reports and charts.