Fraud Operations Senior Supervisor
Citi (company site, opens in a new tab)5–8 yrsChennaiHybridDirect career pageEst. 10–18 LPA
Posted 23h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and develop a medium-sized team of Fraud Agents ensuring performance metrics are met and effective risk assessments are made.
- Manage fraud-related projects and processes, analyze fraud trends and call volumes, and use data-driven judgment to minimize fraud loss.
- Own team performance evaluation, staffing decisions, mentorship, process improvements, and operational excellence including recruitment and organizational change.
Minimum Requirements
- 5-8 years of relevant experience in Fraud Operations or Leadership role.
- Bachelor's/University degree or equivalent experience.
- Proficient project and/or performance management skills.
- Open to working night shifts.
Ideal Candidate Profile
- Experienced leader familiar with managing medium-sized teams in fraud operations focused on risk mitigation and operational efficiency.
- Strong analytical and evaluative skills with ability to apply in-depth fraud knowledge to dynamic and unique situations.
- Skilled in communication, influencing, relationship management, and driving process improvements in a structured operational environment.