Human Resource Operations Team Lead
Diageo (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 12–18 LPA
Posted 21h ago
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Job description
Structured overview of role & requirements
About This Role
- Accountable for end-to-end Joiner, Mover, and Leaver (JML) operations delivery for UKI and NAM markets ensuring SLA/KPI adherence and high quality customer experience.
- Lead and develop a high-performing First Point team across multiple locations, focusing on capability building, performance management, and continuous improvement.
- Drive operational governance, compliance (including GDPR), process improvement, and analytics-based performance management across JML lifecycle activities.
Minimum Requirements
- Experience: Proven people management experience in HR Operations, shared services, or service delivery environments.
- Technical Skills: Experience working with Workday or comparable HRIS; familiarity with operational compliance and data privacy principles (GDPR).
- Geographic Coverage: Ability to manage multi-market operations primarily for UKI and NAM markets with collaboration across locations including Bangalore and Budapest.
- Language: Fluency in English (written and spoken).
Ideal Candidate Profile
- Experienced leader in HR Operations with a strong track record of meeting SLAs/KPIs in complex, multi-geography environments.
- Operationally strong with demonstrated skills in process simplification, continuous improvement, and managing change in fast-paced contexts.
- Capable of stakeholder engagement and building credible partnerships across diverse cultures and teams, with strong problem-solving aptitude.