Product Owner, Workday HELP (Case & Knowledge Management)
Revantage Global Services India Private Limited (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 12–22 LPA
Posted 21h ago
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Job description
Structured overview of role & requirements
About This Role
- Own and implement end-to-end configuration and launch of Workday HELP's Case Management and Knowledge Management modules.
- Evaluate, pilot, and recommend adoption of new Workday AI capabilities including Illuminate and self-service agents through structured experiments.
- Define and report key HR service metrics with analytics and dashboards, partnering with HR and IT teams and Workday ecosystem stakeholders.
Minimum Requirements
- Hands-on Workday HELP implementation experience with Case Management and/or Knowledge Management from design to go-live is mandatory.
- Strong Core HCM knowledge including worker data, business processes, security, and organizational structure relevant to HELP.
- Proven experience as product owner, functional lead, or senior consultant owning configuration tasks (not just requirements).
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in integrating Workday HELP with related modules like Peakon, Learning, or Journeys to enhance employee experience.
- Holds Workday certifications in HCM or related modules and has familiarity with shared services or global HR environments.
- Comfortable with hands-on experimentation, making evidence-based decisions quickly, and communicating effectively with cross-functional stakeholders.