Integrated Solutions Service Tech 5
Johnson Controls (company site, opens in a new tab)HyderabadOn-siteDirect career pageEst. 10–18 LPA
Posted 0m ago
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Reach people at Johnson Controls
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Johnson Controls you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Lead Service Operations Business for Applied and CFS teams, accountable for achieving Annual, Quarterly, and Monthly business targets.
- Ensure all customer satisfaction metrics are met or exceeded, addressing internal and external customer issues proactively.
- Manage daily and weekly operational activities including technician coordination, safety culture reinforcement, service request completion, labor & materials billing and compliance, PSA renewals and margins, financial follow-ups, workforce scheduling, and performance gap analysis.
Minimum Requirements
- Experience Required: Not explicitly mentioned in the JD.
- Mandatory skills include: operational leadership in service delivery, billing and financial oversight, customer satisfaction management, and team scheduling and resource planning.
- No explicit degree or certification requirements mentioned.
- Notice period or location requirements: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in managing service operations with a strong focus on financial metrics such as gross margin and accounts receivable.
- Comfortable leading multifunctional teams with emphasis on safety, workforce utilization, and customer engagement.
- Demonstrates ability to identify performance gaps and drive continuous improvement through regular monitoring and analysis.