Support Engineer
SingleStore (company site, opens in a new tab)4+ yrsOn-siteDirect career pageEst. 10–18 LPA
Posted 3h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide advanced technical support focusing on complex database issues including SQL query behavior, database internals, and system configurations.
- Identify, reproduce, and report bugs; collaborate with development and cross-functional teams to resolve customer issues.
- Contribute to improving support processes and documentation to enhance team efficiency and customer experience.
Minimum Requirements
- Minimum 4 years of advanced customer-facing technical support experience.
- Experience with MySQL or similar databases and SQL query optimization.
- Strong Linux system administration and troubleshooting skills including system I/O and network throughput.
- Working hours from 11:30 AM to 8:30 PM IST for 5 days; participate in on-call rotation including weekends and holidays.
Ideal Candidate Profile
- Technical problem-solver with deep understanding of distributed systems, AWS/GCP, and Kubernetes environments.
- Comfortable scripting or coding in Python, Bash, or Go for debugging and quick solutions.
- Experienced working across teams including software developers and infrastructure for seamless issue resolution.