Service Delivery Manager
Milestone Technologies (company site, opens in a new tab)3+ yrsHyderabadOn-siteDirect career pageEst. 6–12 LPA
Posted 20h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead identification and execution of service improvement initiatives across Digital Workplace Services to enhance end-user experience, operational efficiency, and service performance.
- Analyze service metrics, user experience data, and customer feedback to prioritize and implement continual improvement programs using ITIL, Lean Six Sigma, and Digital Employee Experience principles.
- Develop process documentation and reporting frameworks; collaborate cross-functionally with stakeholders to drive governance and sustainable service transformation.
Minimum Requirements
- Bachelor's degree in Business, IT, Engineering, Operations Management, or related field.
- Minimum 3 years experience in Service Improvement, Process Improvement, Business Analysis, Service Management, or related roles.
- At least 2 years applying Lean Six Sigma, Continuous Improvement, or Operational Excellence methodologies.
- Experience supporting or improving Digital Workplace Services environments.
Ideal Candidate Profile
- Experienced in managing cross-functional and global teams to implement service improvement initiatives in complex enterprise IT or managed services environments.
- Strong analytical and technical skills with proficiency in Microsoft 365, Power BI, service analytics, and modern workplace technologies.
- Demonstrated ability to lead process redesign and continual improvement programs leveraging ITIL and Lean Six Sigma frameworks with measurable operational impact.