Assistant Manager- Cloud Operations
Tata Communications Limited (company site, opens in a new tab)5–8 yrsChennaiOn-siteDirect career pageEst. 10–20 LPA
Posted 20h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage end-to-end customer observability lifecycle including engineering, delivery, and operations.
- Diagnose and resolve complex technical issues in Cloud and Security domains, serving as liaison between customers and engineering/architecture teams.
- Lead operational tasks including incident validation, analysis, escalation handling, reporting, and process optimization impacting day-to-day cloud operations.
Minimum Requirements
- Graduate degree required.
- 5-8 years of relevant experience in Cloud operations or related domain.
- Technical skills must include Zabbix, AIOPS tools, Python, JSON, API, MySQL or MariaDB, Linux, Kubernetes (basic knowledge), and understanding of RAG pipeline.
- Experience in troubleshooting platform issues, data backup, restoration, and retention is mandatory.
Ideal Candidate Profile
- Experienced in managing customer-facing cloud operation issues with a focus on observability and incident management.
- Comfortable with cross-team coordination and escalation management involving IT, engineering, and architecture groups.
- Able to produce and maintain operational documentation and executive-level reporting to drive continuous improvement.