Intern - Intake Engagement Operations, CoE
Arete Event Staffing Firm (company site, opens in a new tab)HyderabadOn-siteDirect career pageEst. 1–3 LPA
Posted 20h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage after-hours Digital Forensics and Incident Response (DFIR) requests, ensuring rapid response within 6 minutes for Arete911 communications and 30 minutes for Arete Contracts during 9:30 PM – 9:30 AM EDT coverage.
- Conduct scoping calls with clients, counsel, carriers, and internal teams to define incident scope and enable timely project initiation and activation using Kantata.
- Oversee intake, contract delivery, project tracking, auditing, and compliance tasks to support operational continuity and data accuracy during high-priority incident response.
Minimum Requirements
- Bachelor’s Degree mandatory.
- Work Experience Required: Not explicitly mentioned in the JD.
- Proficiency in Microsoft Office including Teams; experience with Kantata or CRM systems preferred but not mandatory.
- Availability to work after-hours shifts covering 9:30 PM to 9:30 AM EDT (implicit from role timing).
Ideal Candidate Profile
- Detail-oriented with strong organizational skills capable of managing urgent, time-sensitive incident intake and coordination independently with minimal supervision.
- Experienced or comfortable operating within cybersecurity incident response or digital forensics environments, especially in fast-paced, client-facing roles.
- Able to communicate clearly and efficiently across multiple stakeholders including clients, legal teams, and internal Tiger Teams under after-hours operational pressures.