Associate II, Securities Operations (German Speaker)
FIS (company site, opens in a new tab)1+ yrsOn-siteDirect career pageEst. 6–9 LPA
Posted 20h ago
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Job description
Structured overview of role & requirements
About This Role
- Verify and input customer requests ensuring accuracy and appropriate action following company and regulatory policies.
- Perform quality control and produce customer correspondence to maintain service standards.
- Identify and implement process improvements to enhance efficiency and productivity; mentor peers on less complex processes.
Minimum Requirements
- 1+ years experience using German language in a professional setting.
- Shift requirement: 11AM IST to 8PM IST.
- Work model: Hybrid with 3 days in-office per week.
- Excellent communication and interpersonal skills; customer service experience preferred.
Ideal Candidate Profile
- Comfortable working in a structured, operational role involving transaction processing and compliance adherence.
- Demonstrates capability to independently manage tasks while also collaborating in a team environment.
- Familiarity with customer service in a financial services or fintech context and ability to handle diverse customer interactions effectively.