IT Service Management II
Astreya (company site, opens in a new tab)2–5 yrsBengaluruOn-siteDirect career pageEst. 6–10 LPA
Posted 20h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and participate in daily operational IT Service Management activities including incident, problem, change, and escalation management.
- Support service deployment, continual service improvement projects, and service review meetings across a global environment.
- Maintain and update ITSM documentation, monitor service delivery performance, and promote ITSM processes and best practices.
Minimum Requirements
- Bachelor’s degree (B.S/B.A) or equivalent combination of education and experience.
- 2 to 5 years of related experience in IT Service Management or similar roles.
- Demonstrated experience in process design, process improvement, and use of ITSM tools such as BMC Remedy, GUTs, or ServiceNow.
- Strong knowledge of ITIL v3 or ITIL 4 framework.
Ideal Candidate Profile
- Experience managing operational ITSM functions with focus on incident, problem, escalation, and change management in global or distributed teams.
- Capabilities in analyzing and improving service processes and defining/tracking KPIs and SLAs.
- Skilled in client-facing communication with structured thinking and problem-solving abilities, able to handle high-pressure situations effectively.