IT Service Management II
Astreya (company site, opens in a new tab)2–5 yrsHyderabadOn-siteDirect career pageEst. 4.5–8 LPA
Posted 20h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and support daily operational activities in IT Service Management, including triage for problem, change, incident, and escalation management.
- Maintain and update ITSM system documentation, policies, and procedures; support major incidents and service delivery monitoring to ensure process adherence.
- Participate in service deployment, continual service improvement projects and support measurement of IT service performance via KPIs and reviews.
Minimum Requirements
- Bachelor’s degree (B.S/B.A) from a four-year college or university.
- 2 to 5 years of related experience and/or training in IT service management or equivalent.
- Experience with ITIL Change Management processes and working knowledge of ServiceNow Change Management module preferred.
- Work experience required: 2 to 5 years related experience; Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in managing the end-to-end IT change lifecycle including RFC creation, assessment, approval, implemention, and closure.
- Demonstrates skills in process design and improvement, project coordination, and communication to influence adoption of ITSM principles.
- Has operational experience with ITSM tools like ServiceNow, and exposure to supporting global service delivery within a structured ITIL environment.