Senior Director, AI Strategy & Support Innovation
Sprinklr (company site, opens in a new tab)10+ yrsGurugramOn-siteDirect career pageEst. 35–60 LPA
Posted 20h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and execute Sprinklr Support organization's multi-year AI strategy, driving AI-powered solutions like intelligent automation and autonomous support.
- Own AI initiatives portfolio including defining KPIs, ROI models, governance frameworks, and organizational adoption to measurably improve support outcomes and efficiency.
- Collaborate cross-functionally with Product, Engineering, Data Science, and Business teams to align AI innovation with Support and enterprise priorities.
Minimum Requirements
- 10+ years experience in Support Operations, Product Management, Customer Experience, AI Strategy, or related leadership roles.
- 5+ years leading large-scale cross-functional programs or product initiatives.
- Bachelor's degree or equivalent practical experience.
- Demonstrated experience defining and executing AI, automation, or digital transformation strategies in customer support or related domains.
Ideal Candidate Profile
- Experienced in customer support operating models and AI-driven transformation within SaaS or enterprise software environments.
- Strong strategic leader able to influence senior executives and drive alignment across multiple organizations and teams.
- Proven capability to define business cases, investment strategies, and operational adoption plans for AI-powered customer support innovations.