#139004 - Business Analyst
Lifted (an Upwork company) (company site, opens in a new tab)5+ yrsBengaluruRemoteDirect career pageEst. 12–20 LPA
Posted 20h ago
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end requirements lifecycle, from elicitation through delivery, for Salesforce Service Cloud solutions in a large enterprise environment.
- Translate business needs into user stories, BRDs, process models, and acceptance criteria, ensuring alignment with business objectives.
- Collaborate cross-functionally with product managers, developers, QA, and stakeholders to support Agile delivery, UAT, integration, and change management.
Minimum Requirements
- Minimum 5 years experience as a Business Analyst in technology-driven environments.
- Strong expertise in requirements elicitation, business process modeling, and documentation including user stories and BRDs.
- Experience with Salesforce Service Cloud or comparable CRM enterprise systems and system integrations (APIs, data flows).
- Location: Must be based in India; 100% remote with overlap working hours with U.S. Central Time.
Ideal Candidate Profile
- Demonstrated ability to independently drive requirements and deliverables within enterprise-scale Salesforce Service Cloud or large CRM projects.
- Hands-on experience with Agile methodologies and tools such as Jira and Confluence in cross-functional teams.
- Experience supporting AI-enabled workflows, predictive routing, or Salesforce Einstein features is a plus for strategic fit.