Operations Manager
Nirvasa Healthcare Private Limited5–8 yrsGurugramOn-siteDirect career pageEst. 6–12 LPA
Posted 20h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage daily tele-sales operations to achieve sales targets and improve lead conversion rates.
- Lead and develop the tele-sales team including Team Leaders, Supervisors, and Executives with regular performance monitoring and coaching.
- Oversee performance tracking via MIS, ensure call quality and compliance, and drive process improvements to enhance operational efficiency and customer experience.
Minimum Requirements
- Graduate degree required; MBA in Sales, Marketing, or Operations is advantageous.
- 5–8 years experience in tele-sales, contact center, or call center operations with at least 2–3 years in a managerial role.
- Proven ability to manage high-volume outbound tele-sales teams and familiarity with CRM tools, dialers, Excel, and MIS reporting.
- Work Experience Required: 5–8 years in tele-sales or related operations with 2–3 years managerial experience.
Ideal Candidate Profile
- Experienced leader with a strong sales mindset and successful track record in tele-sales operations management.
- Capable of managing large teams in fast-paced, target-driven environments focused on sales conversion and lead management.
- Familiarity or experience in sectors such as healthcare, wellness, Ayurveda, D2C, or e-commerce preferred but not mandatory.