Team Lead – HR Shared Services
METRO Global Solution Center India (company site, opens in a new tab)8–10 yrsPuneOn-siteDirect career pageEst. 9–15 LPA
Posted 7h ago
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Reach people at METRO Global Solution Center India
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at METRO Global Solution Center India you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Lead and manage a regional HR Shared Services team of 10+ members ensuring high-quality and compliant service delivery aligned with SLAs.
- Oversee resolution of complex employee inquiries through multiple channels, monitor transaction volumes and team workload, and report performance metrics to stakeholders.
- Develop, maintain, and enforce SOPs, KPIs, and SLAs while conducting quality audits and driving continuous process improvements within HR operations.
Minimum Requirements
- At least 4 years of experience managing or leading a team of 7-10 members in HR Shared Services or HR Operations.
- 8-10 years total experience in HR transactional and operational services preferred.
- Proficiency in HR systems like Oracle and SAP and strong skills in Microsoft tools and data analysis.
- Experience supporting European Union HR Shared Services function preferred.
Ideal Candidate Profile
- Experienced leader comfortable managing regional HR operations and coaching teams for consistent service delivery under SLAs.
- Skilled in handling escalations, coordinating cross-functional projects, and engaging with HR stakeholders at multiple levels.
- Strong analytical mindset with history of improving HR processes, reporting performance trends, and enforcing compliance in a complex organizational environment.