Operations Analyst
athenahealth (company site, opens in a new tab)2–4 yrsChennaiOn-siteDirect career pageEst. 4–7 LPA
Posted 20h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage day-to-day AR calling activities ensuring timely patient or payer follow-up and operational accuracy.
- Oversee denial management by identifying causes, progressing cases within defined processes, and coordinating escalations.
- Analyze AR and denial trends to identify issues and improve workflows, while maintaining audit-ready documentation and reporting metrics.
Minimum Requirements
- 2–4 years of experience in healthcare operations, RCM, or related claims/accounts receivable workflows.
- Proficient in AR Calling and denial management including reviewing details and case progression.
- Working knowledge of RCM concepts and operational workflows with strong attention to detail for compliance and documentation.
- Hybrid work model based in Chennai, India; proficiency with MS Office tools; No travel required.
Ideal Candidate Profile
- Experienced in high-volume RCM operational environments focusing on AR follow-up and denials with measurable impact on workflow outcomes.
- Comfortable using operational systems and AI-assisted tools for process optimization while ensuring data validation and quality standards.
- Capable of coordinating across teams to resolve escalations and contribute to process improvements and peer mentoring.