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Senior Product Support - .NET, Azure, SQL and ITIL
IQVIA (company site, opens in a new tab)8–14 yrsKochiOn-siteDirect career pageEst. 20–35 LPA
Posted 21h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide Tier 3 application and integration support for 40–50+ global enterprise applications including root cause analysis and incident escalation.
- Lead major incident bridge calls and coordinate cross-functional troubleshooting to ensure timely resolution and system stability.
- Drive knowledge management, monitoring enhancements, automation initiatives, and ensure shift readiness and compliance in a 24x7 rotational support environment.
Minimum Requirements
- Bachelor's degree in Computer Science or equivalent OR 8-14 years of relevant experience in product/application support.
- Hands-on experience with IIS, Azure, SQL/PLSQL, Unix/Linux, .NET, Windows Server, and scripting/automation.
- Understanding of ITIL framework including Incident, Problem, and Change Management.
- Willingness and ability to work 24x7 rotational shifts including nights and weekends.
Ideal Candidate Profile
- Experienced Tier 3 Support Engineer comfortable managing high-impact incidents across multiple applications with strong ownership and operational discipline.
- Demonstrates strong analytical and technical troubleshooting skills integrating cross-domain knowledge (application, database, cloud, infrastructure).
- Capable of coordinating multiple stakeholders and teams globally with clear communication and process adherence in a regulated environment.