Analyst - HR Operations
JLL (company site, opens in a new tab)GurugramOn-siteDirect career pageEst. 4–7 LPA
Posted 20h ago
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Job description
Structured overview of role & requirements
About This Role
- Handle Tier 1 HR queries and transactions related to employee lifecycle events such as promotions, transfers, contract extensions, job changes, onboarding, and exit formalities.
- Manage creation of official HR letters and coordinate Learning and Development cases, benefits, leaves, and payroll transactions.
- Act as liaison between Tier 1 support and Tier 2 technical teams for HR system issues, ensure adherence to KPIs, SLAs, and deliver excellent customer service.
Minimum Requirements
- Bachelor's or Master's degree in Human Resources or Personnel Management preferred.
- Experience Required: Not explicitly mentioned in the JD.
- Must be willing to work on-site in Gurugram.
- Proficiency with MS Office (Word, Excel, Outlook) and understanding of HR management practices mandatory.
Ideal Candidate Profile
- Capable of managing multiple HR operational processes with strong organizational skills and attention to detail under tight deadlines.
- Comfortable working in fast-paced environment with client-centric communication, resolving queries through case management tools.
- Proactive in escalation and coordination between technical and HR teams for system issue resolution, demonstrating result orientation.