Fraud Investigation Analyst UK/Europe (6 months contract)
Tide (company site, opens in a new tab)1+ yrsHyderabadOn-siteDirect career pageEst. 3.5–6 LPA
Posted 8h ago
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Job description
Structured overview of role & requirements
About This Role
- Investigate fraud and scam activities within transaction monitoring and dispute resolution in a 24/7 shift-based environment.
- Raise chargeback requests, assess related documents, and ensure compliance with banking regulations and internal policies.
- Collaborate with internal teams, external partners, and customers to resolve queries and prevent fraudulent activities.
Minimum Requirements
- Minimum 1+ year of fraud investigation experience; banking industry experience is a plus.
- Must have experience in transaction monitoring, financial crime, or fraud investigation.
- Excellent communication skills to handle customer interactions and stakeholder collaboration.
- Flexibility to work rotational shifts in a 24/7 operational environment.
Ideal Candidate Profile
- Experienced in high-pressure environments requiring calm, impartial decision-making on fraud cases.
- Comfortable working independently while adapting to fast-changing priorities within regulated banking.
- Skilled in investigative problem-solving with prior customer service background to manage direct member communication.