Manager - Operations
Ayvens (company site, opens in a new tab)7–10 yrsMumbaiOn-siteDirect career pageEst. 12–20 LPA
Posted 20h ago
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Reach people at Ayvens
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Ayvens you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Own and manage the end-to-end operational lifecycle of End of Lease activities including notifications, lease extensions, buybacks, and vehicle surrenders ensuring SLA/TAT adherence.
- Lead and develop a team managing lease extension, buyback, vehicle surrender, and back-office functions with a focus on performance, backlog, quality, and productivity.
- Manage outsourced vendors, drive operational governance, monitor KPIs, resolve escalations, and continuously implement process improvements to enhance customer experience and operational efficiency.
Minimum Requirements
- 7-10 years experience in Operations Management or related fields such as Fleet Operations, Automotive Finance, Leasing, or Customer Operations.
- Post Graduate degree or equivalent in Business Administration, Operations Management, Supply Chain, Finance, or related discipline.
- Experience managing outsourced service providers and operational teams with proven ability to drive process improvements and meet SLA/TAT commitments.
- Relevant certifications in Process Excellence, Lean, Six Sigma, or Project Management preferred but not mandatory.
Ideal Candidate Profile
- Experienced in customer-facing operational processes with clear ownership of SLA/TAT adherence and escalation management.
- Comfortable leading cross-functional teams and managing vendor partnerships with strong governance and performance monitoring skills.
- Analytical and process-oriented leader focused on continuous operational improvements to reduce turnaround times and improve customer satisfaction.