Operations Executive - WDI
DHL (company site, opens in a new tab)3–5 yrsNagpurOn-siteDirect career pageEst. 3.5–6.5 LPA
Posted 20h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage end-to-end day-to-day hub operations for the eCommerce product within the assigned Surface Hub, ensuring timely processing, consolidation, and dispatch of shipments.
- Oversee coordination between inbound, outbound, transit operations, linehaul, network operations, and other internal teams to maintain shipment visibility, network connectivity, and service quality while adhering to SLAs.
- Drive resolution of shipment exceptions, monitor operational performance metrics, and support resource planning and process improvements to ensure operational efficiency and service reliability.
Minimum Requirements
- Bachelor's Degree in any discipline.
- 3–5 years of experience in courier, express logistics, transportation, eCommerce logistics, or hub operations.
- Experience in managing high-volume hub or mid-mile logistics operations, including shipment processing and surface linehaul coordination.
- Working knowledge of logistics management systems, operational dashboards, and Microsoft Office applications.
Ideal Candidate Profile
- Experienced in operational execution within a high-volume logistics or eCommerce hub environment with strong coordination skills across multi-functional teams.
- Capable of managing complex shipment flows and exceptions with focus on operational accuracy and on-time delivery within SLAs.
- Demonstrates ability to analyze operational metrics and implement process improvements to enhance service quality and productivity.