Senior Technical Specialist - MS Network
NTT (NTT Group) (company site, opens in a new tab)MumbaiOn-siteDirect career pageEst. 18–30 LPA
Posted 20h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage and resolve escalated complex technical incidents across multiple domains such as Cloud, Security, Networking, Applications, or Collaboration ensuring adherence to SLAs.
- Provide fourth-line support and implement changes while tracking and communicating progress to other teams and clients.
- Contribute to project work, optimize data storage, implement disaster recovery functions, and drive process improvements and automation.
Minimum Requirements
- Bachelor's degree in IT/Computing or equivalent work experience.
- Advanced technical skills in multiple IT infrastructure domains and advanced Managed Services experience handling complex cross-technology infrastructure.
- Experience with ticketing tools like ServiceNow and extensive vendor management experience.
- Work Experience Required: Not explicitly mentioned in the JD; Workplace type: On-site.
Ideal Candidate Profile
- Proven ability to manage and resolve complex escalated technical issues across multiple technology domains with adherence to SLAs.
- Strong change management skills with clear risk identification and mitigation experience.
- Effective communicator with client-focused interaction skills and resilience under high-pressure situations.