Service Improvement Manager
Rolls-Royce (company site, opens in a new tab)15+ yrsBengaluruOn-siteDirect career pageEst. 30–50 LPA
Posted 20h ago
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Reach people at Rolls-Royce
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Rolls-Royce you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Lead and govern the GBS-wide Service Improvement portfolio, ensuring structured prioritization, execution, and measurable benefit realization.
- Integrate Service Improvement into the GBS Operating Model, linking performance management, process excellence, automation, and customer experience.
- Lead embedded Service Improvement Leads and drive Lean Six Sigma culture, training, coaching, and certification across GBS service lines.
Minimum Requirements
- 15+ years of experience in Continuous Improvement, Operational Excellence, or Service Management within GBS or shared services, with leadership of enterprise-wide CI programs.
- Bachelor's or Master’s degree in Business, Finance, Accounting, Operations or related discipline.
- Mandatory certifications: Lean Six Sigma Black Belt, PMP/PRINCE2 or equivalent Project Management, and Change Management certification; ITIL preferred.
- Work Experience Required: 15+ years relevant experience.
Ideal Candidate Profile
- Experienced leader in complex, matrixed GBS/shared services environments driving operational excellence and transformation.
- Proven ability to manage enterprise-wide improvement portfolios with strong stakeholder influence across levels and locations.
- Strong expertise in deploying Lean Six Sigma frameworks, governance, and delivering measurable business benefits.