Service Manager – Compute, Storage, Databases & Application Server (MD7)
METRO Global Solution Center India (company site, opens in a new tab)PuneHybridDirect career pageEst. 12–22 LPA
Posted 11h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage and coordinate external IT partner services in Compute, Storage, Databases, and Application Server domains ensuring reliable and cost-effective delivery aligned with business needs.
- Safeguard service stability by monitoring SLAs, handling escalations, overseeing capacity and resource planning, and driving continuous service and process improvements.
- Act as a key interface among business units, security, procurement, local IT teams, and external partners, contributing to strategic service development and technology roadmaps.
Minimum Requirements
- Experience in IT infrastructure covering Compute (Windows, Linux, VMware), Storage (NetApp, Cloud Storage), Databases (Oracle, MS SQL, Postgres), and Application Servers (Apache Tomcat, JBoss/WildFly, Oracle WebLogic, Oracle Forms).
- Proven experience managing external IT partners and applying service management practices.
- Strong understanding of hybrid datacenter architectures and strategic service planning.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Technically proficient in datacenter infrastructure components with operational discipline to manage partner and service delivery effectively.
- Experienced in cross-functional and international team environments with strong communication skills and strategic mindset.
- Structured, proactive, and capable of owning end-to-end service management responsibilities while collaborating across multiple stakeholder groups.