Support Lead (Oracle PL/SQL and .Net)
IQVIA (company site, opens in a new tab)KochiOn-siteDirect career pageEst. 12–20 LPA
Posted 20h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide Level 2 and Level 3 production support for critical business applications including troubleshooting, incident resolution, and root cause analysis.
- Monitor application health metrics such as availability, performance, and responsiveness and lead proactive problem resolution.
- Support application lifecycle activities including deployments, releases, patches, and collaborate with development teams on defect and performance issue resolution.
Minimum Requirements
- Experience supporting applications developed with ASP.NET / .NET Core, C#, Angular, React, JavaScript / TypeScript, and REST APIs.
- Technical knowledge in Oracle PL/SQL and .Net as implied by role title and support scope.
- Experience in Windows and Linux server administration and database administration & support.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in multi-tier application support environments, handling Level 2 and Level 3 support including incident and major incident management.
- Skilled in troubleshooting application integrations, security configurations, and performance optimization.
- Capable of producing and maintaining technical support documentation such as knowledge articles, runbooks, and operational procedures.