Product Definition Analyst 3
Amadeus (company site, opens in a new tab)6–10 yrsBengaluruOn-siteDirect career pageEst. 14–24 LPA
Posted 20h ago
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Job description
Structured overview of role & requirements
About This Role
- Investigate and analyze complex production incidents and customer escalations to identify root causes and recommend solutions.
- Collaborate with customers, Product Management, R&D, and support teams to facilitate resolution and improve service delivery.
- Build and maintain functional expertise, guide team members, and contribute to product and process improvement initiatives.
Minimum Requirements
- 6–10 years of experience in Product Support, Functional Analysis, Business Analysis, Quality Engineering, Application Support, Airline Operations, or similar roles.
- Experience investigating complex production issues, root cause analysis, and multi-stakeholder collaboration.
- Familiarity with SQL, database investigations, log analysis, APIs, integration concepts, service management processes, monitoring tools, and reporting platforms (SharePoint, Confluence).
- Work Experience Required: 6–10 years relevant experience; Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in airline, travel technology, Passenger Service Systems (PSS), Departure Control Systems (DCS), reservations, ticketing, or related domains.
- Comfortable working in Agile/SAFe environments with knowledge of technologies like Java, Python, cloud services, or APIs.
- Strong analytical and communication skills enabling clear explanation of technical and functional concepts to varied audiences.