Customer Success Manager – Informatica Implementation Experience (CDI / Data Governance/ MDM)
Salesforce, Inc. (company site, opens in a new tab)8+ yrsBengaluruOn-siteDirect career pageEst. 25–40 LPA
Posted 20h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage and grow a global portfolio of enterprise customers using Informatica-powered data management solutions, focusing on adoption, value maximization, and long-term success.
- Develop and implement customized Customer Success Plans with measurable outcomes aligned to Informatica product milestones.
- Lead customer success engagements including health checks, Executive Business Reviews, risk identification, and collaboration with cross-functional teams to resolve adoption issues.
Minimum Requirements
- 8+ years of experience in data management with hands-on implementation or presales experience in ETL/data integration, Data Governance, and MDM.
- Knowledge of Informatica products such as IDMC/IICS, PowerCenter, Cloud Data Governance & Catalog, MDM, and Data Quality is a strong plus.
- Willingness to work flexible US (Americas) shift hours, including night shifts, based out of Bangalore, India.
- Experience in customer-facing roles with demonstrated ability to engage technical and executive stakeholders globally.
Ideal Candidate Profile
- Experienced in delivering or architecting enterprise data solutions with a strong understanding of data pipelines, governance frameworks, and master data programs.
- Skilled at building trusted relationships across diverse cultural and business environments including global enterprise accounts in BFSI, manufacturing, retail, healthcare, or IT/ITeS sectors.
- Comfortable collaborating cross-functionally and driving renewal readiness with a proven ability to run workshops, solution demos, and executive business reviews internationally.