General Manager - Transformational Quality
WNS Global Services (company site, opens in a new tab)PuneOn-siteDirect career pageEst. 25–40 LPA
Posted 21h ago
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Job description
Structured overview of role & requirements
About This Role
- Own and manage business and operational metrics across multiple clients and locations to ensure SLA adherence and risk-compliant processes.
- Lead large process transformation initiatives using Six Sigma, Lean, and VBA automation to reduce errors and improve customer outcomes.
- Develop and maintain digital dashboards (PowerBI/Tableau) for insights, drive continuous improvement projects, and facilitate best practice sharing to improve process performance and customer satisfaction scores (VOC/CSAT/NPS).
Minimum Requirements
- Six Sigma Black Belt certification mandatory.
- Experience with process transformation, continuous improvement, and automation (Six Sigma, Lean, VBA) required.
- Proficiency in digital dashboard tools such as PowerBI or Tableau essential.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Strategic leader skilled at driving operational excellence and process improvements across multi-client and multi-location environments.
- Experienced in leveraging data analytics and statistical process control to enhance business metrics and customer satisfaction.
- Capable of managing diverse stakeholder communications including internal, client, and customer review meetings.