Building Operations, Soft Services
JLL (company site, opens in a new tab)KolkataOn-siteDirect career pageEst. 6–12 LPA
Posted 21h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage day-to-day service delivery across Helpdesk, Front Office, Security, Housekeeping, Cafeteria, and Estate Management on site during shifts.
- Ensure compliance with client SLAs, safety protocols, and operational standards including incident management, vendor coordination, and quality audits.
- Manage and deploy vendor management tools and maintain operational registers, documentation, and reporting per client and JLL standards.
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD.
- Role requires onsite presence in Kolkata, West Bengal.
- Must be proficient with operational and vendor management tools such as VMT, IMT, Site Ops, Site Inspection Tool, BGC, and work permit tools.
- Familiarity with managing multiple facility services simultaneously (Helpdesk, Security, Housekeeping, Cafeteria, Estate Management) and compliance with operational processes and client SLAs.
Ideal Candidate Profile
- Experienced in managing multi-disciplinary facility operations with ability to handle escalations and coordinate with diverse vendor teams.
- Operationally strong with hands-on experience in quality assurance and compliance with safety and service standards.
- Capable of maintaining detailed documentation, conducting audits, and reporting, with exposure to client/vendor coordination in a structured facility management environment.