Building Operations, Soft Services
JLL (company site, opens in a new tab)KolkataOn-siteDirect career pageEst. 6–12 LPA
Posted 20h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage day-to-day service delivery across multiple operational areas at client site including helpdesk, front office, security, housekeeping, cafeteria, and estate management during shifts.
- Ensure adherence to client SLAs, KPIs, and safety/EHS protocols, and coordinate with vendors and internal teams for issue resolution and service quality improvement.
- Oversee operational reporting, incident escalation, asset management, training, audits, and compliance activities on-site.
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD.
- On-site location requirement: Kolkata, West Bengal.
- Experience managing vendor and multi-disciplinary facilities operations including security, housekeeping, cafeteria, and estate management.
- Familiarity with facility management tools e.g., VMT, IMT, Site Ops Inspection tool, BGC, work permit tool is required.
Ideal Candidate Profile
- Experienced in managing large-scale, multi-vendor facility operations with responsibility for service quality and compliance.
- Capable of working operationally in shifts with direct accountability for client interaction and incident management.
- Practiced in coordinating cross-team activities including security, housekeeping, engineering, and catering in commercial real estate environments.