Building Operations, Soft Services
JLL (company site, opens in a new tab)KolkataOn-siteDirect career pageEst. 4–6 LPA
Posted 20h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage day-to-day service delivery across Helpdesk, Front Office, Security, Housekeeping, Cafeteria, and Estate Management at an on-site client location.
- Ensure compliance with client SLA & KPI through operational oversight, incident escalation, vendor management, and staff training.
- Maintain and update relevant operational tools and reports, coordinate audits, and participate in safety drills and client visits.
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD
- On-site work location: Kolkata, West Bengal
- Must have knowledge and operational control of facility management systems including VMT, IMT, Site Ops, Site Inspection tool, BGC, and work permit tools.
- Ability to manage multiple facility operations including security, housekeeping, cafeteria hygiene and services, estate management, and adherence to EHS and client policies.
Ideal Candidate Profile
- Experienced facility operations professional with familiarity managing multi-disciplinary service teams in commercial real estate or facility management environments.
- Capable of handling escalations, vendor performance assessments, and coordination with clients and third-party vendors effectively on-site.
- Proficient in operational tool management and adherence to strict SLAs, audits, and safety protocols in a structured client-facing role.