Sr. Customer Retention Specialist
Automation Anywhere (company site, opens in a new tab)3–7 yrsBengaluruOn-siteDirect career pageEst. 14–22 LPA
Posted 20h ago
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Job description
Structured overview of role & requirements
About This Role
- Accountable for meeting or exceeding renewal sales quotas to ensure ongoing customer retention and revenue growth.
- Proactively identify at-risk renewal clients early and collaborate with Customer Success, Sales, Contract Ops, and Support teams to mitigate risks and ensure timely renewals.
- Manage large enterprise accounts and maintain all renewal opportunities using Salesforce.com CRM, including tracking upsell and cross-sell opportunities.
Minimum Requirements
- 3-7 years of experience in renewals or account management, specifically in software sales with SaaS or subscription models.
- Mandatory experience with Salesforce.com CRM and Salesforce CPQ.
- Location requirement: Must be based onsite in Bangalore.
- Experience or knowledge of AI, Automation, and/or Agentic Process Automation (APA) is preferred but not mandatory.
Ideal Candidate Profile
- Experienced in managing large enterprise accounts within a SaaS or subscription-based environment to drive renewal and upsell opportunities.
- Comfortable communicating complex software value propositions to diverse stakeholders, including C-level executives and technical personnel.
- Operates effectively in a cross-functional team setting with a focus on collaboration and early risk identification for renewals.