Senior Manager Operations
ShopSe (company site, opens in a new tab)10–15 yrsMumbaiOn-siteDirect career pageEst. 25–40 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end merchant onboarding and lifecycle operations, focusing on activation KPIs and SLA adherence.
- Manage settlements, reconciliation, refunds, and operational risk with ownership of process automation, KPI governance, and compliance controls.
- Lead the operations team, oversee partner relationships, serve as Nodal and Grievance Redressal Officer, ensuring regulatory adherence and continuous operational improvement.
Minimum Requirements
- 10-15 years overall operations experience with at least 3-4 years leading operations teams in payments (payment aggregators, gateways, or fintech).
- Hands-on experience in settlements and reconciliation including KPI ownership and control design.
- Experience managing relationships with payment aggregators and gateways; lender/NBFC relationship experience is a plus.
- Graduation from a reputed institute; capable of working with regulatory compliance (RBI PA/PG guidelines) and digital lending guidelines.
Ideal Candidate Profile
- Experienced leader versed in building automated payment operations systems across onboarding, settlements, and support.
- Strong operational ownership with a data-driven, metrics-focused approach, comfortable partnering with product and engineering teams for automation.
- Skilled in stakeholder management involving partners, regulators, and internal teams, with prior exposure to serving as Nodal or Grievance Redressal Officer preferred.