Automated Operations Engineer(2)
Ericsson (company site, opens in a new tab)NoidaOn-siteDirect career pageEst. 6–12 LPA
Posted 20h ago
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Job description
Structured overview of role & requirements
About This Role
- Monitor network, servers, and applications 24x7 using NMS/EMS tools to ensure high availability and performance as per SLAs.
- Perform L1/L2 troubleshooting, fault detection, and incident management by analyzing and resolving network alarms and service issues.
- Manage trouble tickets, coordinate with field teams, OEMs, and service providers, and prepare incident reports and RCA inputs while supporting change activities.
Minimum Requirements
- Bachelor’s degree in Engineering, IT, or Computer Science from recognized institutions.
- Knowledge of telecom networks, preferably 2G/3G/4G/5G technologies.
- Experience with network monitoring tools like SolarWinds, Zabbix, Netcool, Nagios and ticketing tools such as ServiceNow, Remedy, or JIRA.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in network operations and incident management within telecom environments involving RAN, RNC, and related protocols (SNMP, GTP, SIP, HTTP).
- Comfortable working in 24x7 shift-based environments ensuring SLA/KPI compliance and timely issue resolution.
- Skilled in coordinating across multiple teams and vendors to manage escalation and routine maintenance activities effectively.