Product Support Analyst
athenahealth (company site, opens in a new tab)1–3 yrsChennaiOn-siteDirect career pageEst. 5–9 LPA
Posted 20h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide technical support by investigating and troubleshooting production issues across interfaces and workflows in athenahealth’s interoperability network.
- Analyze and validate production data to identify root causes and coordinate with interface vendors to confirm issue resolution.
- Maintain timely handling and escalation of support issues, document findings, and utilize AI-enabled support tools to improve productivity.
Minimum Requirements
- 1–3 years experience in technical support, production support, integrations, or related technology operations role.
- Experience troubleshooting production or interface issues with strong technical support skills.
- Proficiency with SQL for querying and analyzing production or troubleshooting datasets.
- Willingness to work in a hybrid environment based in Chennai, India.
Ideal Candidate Profile
- Experience supporting healthcare interoperability networks, interfaces, or EDI/workflows in a technical support role.
- Able to systematically troubleshoot using logs, diagnostic outputs, and documented procedures, with clear communication to stakeholders.
- Skilled at coordinating cross-team investigations and working with multiple systems or external vendors to ensure reliable interoperability outcomes.