AFM - Soft Services
JLL (company site, opens in a new tab)6–8 yrsGurugramOn-siteDirect career pageEst. 8–14 LPA
Posted 20h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage all outsourced soft services contracts including Cleaning, Security, Administration, Reception, Helpdesk, Pantry, and Mailroom to ensure service level agreements and key performance indicators are met.
- Oversee daily operations including inspections, quality management, inventory, vendor management, and event coordination to support facility management objectives.
- Prepare and deliver regular reports to clients and management, implement continuous improvement initiatives, and manage health and safety compliance.
Minimum Requirements
- 6-8 years of experience in Facility Management – Soft Services, preferably from hotel industry specializing in Housekeeping.
- On-site work required in Gurugram, Haryana.
- Proven experience managing outsourced service contracts and client reporting.
- Flexible to work in shifts.
Ideal Candidate Profile
- Experienced in managing multi-vendor contracts and achieving service and financial targets in soft facilities management.
- Skilled in operational leadership with a focus on process simplification, quality assurance, and continuous improvement.
- Comfortable working in a client-facing role with strong communication skills and ability to handle emergency and health & safety procedures.