Support Engineer L3
Fractal (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 12–22 LPA
Posted 20h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide L3 support for complex incidents in GCP-based data platforms and pipelines, ensuring timely resolution within SLAs.
- Perform root cause analysis, support platform enhancements, and maintain stability, performance, and scalability of data infrastructure.
- Drive automation of operational tasks, participate in on-call rotations, and mentor L1/L2 teams to improve support efficiency and maturity.
Minimum Requirements
- Strong hands-on experience with Google Cloud Platform (Dataproc, BigQuery, Cloud Run, Compute Engine, Cloud Storage, IAM).
- Proficiency in Apache Spark, Hive, Apache Airflow, Python, Scala, and shell scripting (Bash).
- Experience with distributed data processing and performance tuning in large-scale production environments.
- Work Experience Required: Not explicitly mentioned in the JD
Ideal Candidate Profile
- Experienced in operational support of large-scale GCP data platforms with a strong problem-solving and analytical approach.
- Comfortable working in 8x5 coverage with on-call responsibilities in high-pressure production environments.
- Able to collaborate cross-functionally and take ownership of operational improvements and support maturity.