Director, Global People Operations & AI
Ethos (company site, opens in a new tab)10+ yrsBengaluruOn-siteDirect career pageEst. 30–50 LPA
Posted 29d ago
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Job description
Structured overview of role & requirements
About This Role
- Own the global People Operations strategy, delivering People services worldwide through a tiered service model combining self-service, shared services, and expert support.
- Lead and scale the Global People Services team, setting standards for service levels, quality, and coverage across multiple regions.
- Drive automation and AI enablement strategy in People Operations, ensuring governance, compliance, and continuous improvement of operating models globally.
Minimum Requirements
- 10+ years in People/HR Operations, shared services, or related operational leadership roles.
- Proven experience building or running a People/HR shared services function with a tiered service model (self-service, shared services, experts).
- Working knowledge of global compliance and data privacy requirements across multiple countries.
- Bachelor's degree required; relevant certifications preferred.
Ideal Candidate Profile
- Experienced in managing global teams with cross-functional collaboration (HR Technology, IT, Legal, Finance) for integrated People operations.
- Demonstrated expertise in automation and AI deployment within operational contexts, including AI governance (privacy, fairness, security, human oversight).
- Strong operating discipline with ability to define and measure service metrics (service levels, case deflection, cycle time, cost-to-serve).