Lead Logistics Customer Experience and Operations Specialist
A.P. Moller - Maersk (company site, opens in a new tab)3–7 yrsChennaiOn-siteDirect career pageEst. 8–14 LPA
Posted 20h ago
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Reach people at A.P. Moller - Maersk
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at A.P. Moller - Maersk you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Manage end-to-end supply chain operations across 3PL, 4PL, and Destination Container Management processes, ensuring timely and accurate shipment tracking, milestone updates, and exception handling.
- Deliver and maintain daily, weekly, and monthly operational reports, KPIs, and customer communications with high accuracy and within SLA.
- Support automation initiatives by preparing inputs, validating outputs, testing solutions, and maintaining process documentation (SOPs, IOPs) to ensure process compliance and continuity.
Minimum Requirements
- Graduate degree required.
- 3 to 7 years of relevant experience in supply chain management, logistics, freight forwarding, or shared services operations.
- Strong written communication skills with experience handling customer and stakeholder email correspondence.
- Working knowledge of 3PL / 4PL supply chain operations, shipment lifecycle, milestone tracking, reporting, and good MS Excel skills. Exposure to Power BI, Power Automate, AI tools or reporting automation is preferred.
Ideal Candidate Profile
- Experienced in managing high-volume, deadline-driven supply chain operational workflows with strict SLA adherence.
- Detail-oriented and disciplined executor able to handle complex customer communication and exception escalation professionally.
- Proficient in data-driven reporting, process documentation, and supporting technology-driven automation efforts within SCM operations.