Senior Support Engineer - Oracle
Michelin (company site, opens in a new tab)6–10 yrsPuneOn-siteDirect career pageEst. 12–20 LPA
Posted 20h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage end-to-end incident and service request resolution for Oracle Order-to-Cash applications, ensuring SLA compliance and minimal business impact.
- Lead root cause analysis and problem management to reduce repeat incidents and coordinate defect resolution with development teams.
- Drive continuous improvement, automation, knowledge management and mentor junior support engineers to enhance team performance and operational stability.
Minimum Requirements
- 6-10 years experience supporting Oracle Applications in Order-to-Cash environment.
- Strong functional expertise in Oracle Order Management, Accounts Receivable, Customer Invoicing, Pricing, Shipping, Order Fulfillment, Credit/Debit processes.
- Technical skills including SQL, Workflow troubleshooting, Oracle Concurrent Programs, XML/BI Publisher reports, debugging, and Oracle Fusion Cloud modules (SCM, Inventory, Integration Cloud).
- Experience with ServiceNow in Incident, Problem, Change, and Knowledge Management and working in global production support environments.
Ideal Candidate Profile
- Experienced in managing complex, high-visibility incidents and leading cross-functional teams for problem resolution and process improvement.
- Able to effectively communicate and build trust with business stakeholders and leadership under pressure.
- Demonstrates leadership in coaching and mentoring support engineers, with a focus on operational excellence and automation.