WLAN Support Engineer - TAC
Hewlett Packard Enterprise (HPE) (company site, opens in a new tab)3+ yrsChennaiOn-siteDirect career pageEst. 9–16 LPA
Posted 20h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide pre and post sales consulting and design services for Aruba-HPE networking solutions across complete customer service lifecycle: planning, design, implementation, migration, and optimization.
- Own formulating technical and operational action plans to analyze and resolve issues, simulate designs in labs, and participate in knowledge base solution development.
- Lead customer engagements including technical status updates and recommendations during Quarterly Customer Review meetings; travel to customer sites for consulting, training, and business reviews.
Minimum Requirements
- Bachelor’s degree in Computer Engineering or Electrical Engineering required.
- Minimum 2 years of customer-facing consulting and design experience with Aruba products and networking solutions.
- Experience with Aruba products such as IAPs/Controllers, Airwave, ClearPass, Central, Aruba switches and knowledge of authentication protocols required.
- Understanding and troubleshooting experience with VoIP protocols (SIP, SVP, H323) mandatory.
Ideal Candidate Profile
- Experienced in providing end-to-end network design and implementation consultations specifically with Aruba wireless and switching products.
- Comfortable managing technical escalations and developing operational improvement plans within TAC or similar technical support environments.
- Strong knowledge in networking protocols, wireless network concepts, and security with capability to work independently and present technical information to senior customer stakeholders.