Branch Operations Manager| Vatakara
CSB Bank Limited (company site, opens in a new tab)3–9 yrsKeralaOn-siteDirect career pageEst. 4.5–9 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Manage daily branch operations including cash handling, clearing, account opening, and customer service requests ensuring compliance with KYC/AML, RBI, and audit norms.
- Control operational activities such as vault, ATM, locker management, end-of-day reconciliations, and prepare for audits to resolve compliance observations timely.
- Monitor service metrics like TAT, first-time resolution (FTR), and complaints; lead RCA-based improvements and support sales through cross-selling insurance/investments and digital banking activation.
Minimum Requirements
- 3 to 9 years of branch operations experience.
- Graduate degree mandatory; Banking certifications preferred.
- Familiarity with KYC/AML processes, audit compliance, and RBI regulations.
- Preferred certifications: JAIIB or CAIIB.
Ideal Candidate Profile
- Experienced in managing complex branch operations with strict regulatory compliance focus.
- Comfortable working in a customer-focused, sales-support environment involving cross-functional collaboration.
- Proficient in operational controls and process training for frontline staff, with attention to audit readiness and service quality improvements.