Engineer - Telco Cloud B&R- Support
Orange Business (company site, opens in a new tab)GurugramRemoteDirect career pageEst. 12–22 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Provide second-level technical support for SDX, SD-WAN, OPC & Telco Cloud platforms resolving low to medium complexity issues while meeting functional KPIs.
- Coordinate with planning and rollout teams to identify and ensure timely capacity upgrades of platforms and services.
- Implement complex high-impact changes on service platforms and virtualized infrastructure adhering to network change management procedures.
Minimum Requirements
- Professional level troubleshooting experience with at least two technologies among SDN/NFV (RedHat OpenStack/OpenShift/KVM/Linux), Cloud Infrastructure (VMWare Sphere/EXSi, NSX-T), Rancher Kubernetes/Container/Dockers, Juniper Contrail, Ciena BluePlanet.
- Good understanding and knowledge of Telecom Service Providers Virtualization, Networks, and Services including TCP/IP protocols (MPLS, IP, IS-IS, BGP, Mp-BGP).
- Experience with hardware like Dell Switch & Servers, CISCO Routers, Juniper MX Routers & QFX Switches.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in operating within global customer service or platform supervision centers providing technical support for virtualized telco cloud services.
- Technically hands-on with strong ability to troubleshoot and manage network and cloud platform issues involving virtualization and automation tools (Python, Ansible).
- Capable of collaborating across functional teams for capacity planning and change management to meet KPIs related to service performance and customer satisfaction.