Customer Success Manager (HR Transformation)
Darwinbox (company site, opens in a new tab)6+ yrsBengaluruOn-siteDirect career pageEst. 12–22 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Own strategic success and transformation of HR systems for clients by bridging business needs and technology.
- Drive customer engagement, product adoption, renewals, and identify cross-sell/upsell opportunities to maximize customer value.
- Collaborate with sales, marketing, and product teams to ensure seamless customer experience and influence product innovation based on client feedback.
Minimum Requirements
- 6+ years of experience in customer success or similar role within HR or HCM domain.
- Proven experience driving customer outcomes and identifying cross-sell and upsell opportunities.
- Location: Bengaluru, Karnataka, India (onsite requirement).
- Work Experience Required: Minimum 6+ years explicitly stated.
Ideal Candidate Profile
- Experienced in managing client relationships and stakeholder engagement within HR SaaS or related technology environments.
- Demonstrates strong sales acumen with ability to increase revenue through cross-sell and upsell.
- Analytical mindset focusing on data-driven decisions to enhance customer success metrics and product adoption.