Lead - Site Sales
Adani Group (company site, opens in a new tab)10–15 yrsNoidaOn-siteDirect career pageEst. 22–35 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Own the end-to-end customer relationship management from booking to post-possession support, ensuring seamless customer experience.
- Drive customer satisfaction and manage service excellence initiatives including complaint resolution and customer engagement programs.
- Lead CRM team effectiveness, monitor key metrics (CSAT, NPS, collection efficiency), and coordinate cross-functional stakeholders to enhance service delivery and collections.
Minimum Requirements
- 10-15 years in CRM, Customer Service, Collections, or Client Engagement with at least 4-5 years in a leadership role.
- Bachelor's degree in Business Administration, Commerce, Marketing, Engineering, or related discipline; MBA/PGDM preferred.
- Experience in Real Estate or customer-focused industries like Hospitality, Banking, Infrastructure, or Retail preferred.
- Not explicitly mentioned in the JD: notice period or strict onsite/location mandates.
Ideal Candidate Profile
- Experienced leader in CRM functions with deep knowledge of customer lifecycle, escalation management, and collections.
- Proven ability to drive customer satisfaction metrics and implement improvements through analytics and stakeholder coordination.
- Skilled at mentoring teams and fostering performance-driven, customer-centric cultures in service-oriented environments.