Account Manager – Logistics Operations
Fresh Prints (company site, opens in a new tab)3+ yrsRemoteDirect career pageEst. 5–8 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Manage carrier and driver relationships including handling escalations and ensuring operational commitments are met.
- Analyze operational performance data and reports to identify trends, recurring issues, and support decision-making.
- Lead root cause analysis and problem-solving for operational issues, coordinate claims management, and drive process improvements.
Minimum Requirements
- 3+ years of experience in logistics operations, account management, carrier management, transportation, or related field.
- Experience working directly with carriers, drivers, or transportation partners.
- Exposure to claims management, shipping investigations, delivery exceptions, or logistics escalations.
- Strong problem-solving skills and ability to review operational reports and KPIs.
Ideal Candidate Profile
- Experienced in managing multiple external stakeholders in logistics and transportation operations beyond basic customer support.
- Capable of independently owning operational challenges with accountability and initiative, comfortable in fast-paced environments.
- Skilled at interpreting operational data and driving actionable solutions to improve service delivery and operational efficiency.