Senior L3 Systems Engineer
Iron Mountain Incorporated (company site, opens in a new tab)5+ yrsBengaluruOn-siteDirect career pageEst. 12–20 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end incident management for critical cloud and on-premises digital solutions, performing root cause analysis and maintaining client relationships until resolution.
- Collaborate cross-functionally with Engineering, DevOps, Product Owners, and Sales to improve platform stability, scalability, and client onboarding.
- Monitor system health and enforce IT service delivery standards across Incident, Problem, and Change Management frameworks.
Minimum Requirements
- 5+ years of experience in enterprise application support at Level 3 (L3) support capacity.
- Strong technical knowledge of cloud platforms (AWS, Azure, or GCP), Linux, multi-tier architectures, observability tools like Datadog or Grafana.
- Experience with root cause analysis, IT service delivery processes (Incident, Problem, Change Management), Python scripting, and ticketing tools such as ServiceNow or Jira.
- Minimum Bachelor’s degree or applicable work experience (BS, MS, or MBA from accredited university).
Ideal Candidate Profile
- Experienced in operating within advanced Level 3 technical support roles for complex enterprise and cloud applications.
- Proficient in cross-functional collaboration with Engineering, DevOps, and Product teams to drive continuous improvement and digital transformation.
- Comfortable managing operational compliance and service delivery excellence in regulated IT environments.