Incident Command and Observability Lead
Workday (company site, opens in a new tab)7+ yrsPuneOn-siteDirect career pageEst. 30–50 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Lead end-to-end response for high-severity incidents, coordinating cross-functional teams to rapidly restore critical services.
- Architect, maintain, and optimize enterprise observability platforms and automate monitoring frameworks and alerting mechanisms.
- Leverage telemetry data and AIOps to proactively detect and resolve performance issues, improve system reliability, and reduce mean time to resolution (MTTR).
Minimum Requirements
- 7+ years hands-on experience with modern observability platforms (e.g., New Relic, Logic Monitor, ThousandEye).
- 5+ years experience as Major Incident Commander or SRE in complex enterprise environments.
- Proven expertise in observability automation, alert optimization, and incident command using ITSM and ITIL frameworks.
- Work Experience Required: 7+ years relevant experience as above. Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced leader comfortable managing P1/P2 incident responses with confidence and structure in fast-paced enterprises.
- Strong technical depth in observability, AIOps, incident management tools (ServiceNow, PagerDuty), and enterprise IT environments.
- Skilled in stakeholder management, problem-solving, and driving observability best practices to improve operational efficiency and system resilience.