Staff Product Support Engineer - Cloud Support
Acceldata (company site, opens in a new tab)10+ yrsBengaluruOn-siteDirect career pageEst. 28–42 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Resolve complex technical issues across two or more cloud ecosystems (AWS, Azure, GCP) with expertise in at least one.
- Manage support cases and ensure seamless operational support for Gold and Enterprise customers in a 24/7 rotational shift environment.
- Collaborate internally and externally to deliver tailored solutions focusing on data quality, cost optimization, and data reliability.
Minimum Requirements
- 10+ years of experience in customer-facing support, post-sales, technical architecture, or consulting with focus on Cloud ecosystems and Data Lakes.
- Expertise in at least one cloud platform among AWS, Azure, or GCP; proficient in Kubernetes, Docker, and Linux (RHEL, Ubuntu, SUSE).
- Ability and willingness to work rotational shifts for 24/7 support coverage.
- Work Experience Required: 10+ years as stated in the JD.
Ideal Candidate Profile
- Experienced in handling complex technical support in cloud-native environments for enterprise customers.
- Comfortable managing operational support in fast-paced, dynamic 24/7 environments with high accountability.
- Skilled at collaborating with customers and internal teams to align technical solutions with business needs, particularly in data observability.